Privacy Policy

Welcome to CoinPoker. This Privacy Policy outlines how we collect, use, store, and share your personal information when you access or interact with our website at coin-poker.uk and our related services. By using our platform, you acknowledge and agree to the practices described herein. If you do not agree with any part of this policy, please do not use our services.

1. Data Controller

CoinPoker is the data controller responsible for your personal information. Our registered office is located in the United Kingdom. For any questions or concerns regarding your privacy, you may contact our Data Protection Officer at [email protected].

2. Information We Collect

We collect and process various types of personal data to provide and improve our services, including but not limited to:

Full name
Email address
IP address
Telephone number
Residential address
Date of birth and gender
Device and browser information
Usage data (such as time, location, and manner of service use)
Account registration and profile details
Transaction data including deposits, withdrawals, and payments
Documents for identity verification and compliance with legal obligations
Information you provide through customer support or other communications
Data from third parties for fraud prevention and responsible gambling assessments

3. How We Use Your Data

Your personal data is used for the following purposes:

To create, manage, and maintain your account
To verify your identity and confirm your age in compliance with UK gambling laws
To process financial transactions securely and efficiently
To comply with legal and regulatory requirements, including anti-money laundering and responsible gambling policies
To communicate with you regarding your account, service updates, and policy changes
To administer promotions, tournaments, and bonuses
To send marketing communications, where you have provided consent
To personalise your experience and tailor content and offers
To improve our products, services, and security measures
To detect, prevent, and investigate fraudulent or illegal activity
To conduct statistical analysis and generate reports

4. Legal Basis for Processing

We process your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Gambling Act 2005. Our lawful bases include:

Your consent, where applicable (e.g., marketing communications)
Performance of a contract with you (e.g., providing gaming services)
Compliance with legal obligations (e.g., identity verification, anti-money laundering)
Our legitimate interests, such as fraud prevention and service improvement, balanced against your rights and freedoms

5. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal and regulatory obligations. Typically, this means your data will be kept for up to five years after your account is closed or inactive, unless a longer retention period is required by law or for ongoing investigations, including self-exclusion records.

6. Marketing Communications

With your explicit consent, we may send you marketing messages about our services or those of selected partners. You can manage your marketing preferences or unsubscribe at any time through your account settings or by following the opt-out links in our communications. We respect your choices and will not send unsolicited marketing messages.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, including:

Enabling essential website functions and security
Remembering your preferences and login details
Analysing site usage and performance
Delivering personalised advertising

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

8. Sharing and Transfers of Data

We may share your data with:

Service providers such as payment processors, software vendors, and customer support partners
Regulatory bodies and law enforcement authorities as required by law
Fraud prevention and identity verification agencies
Affiliated companies within the CoinPoker group
Third parties you have authorised us to share your data with

If your data is transferred outside the United Kingdom or the European Economic Area (EEA), we ensure appropriate safeguards such as standard contractual clauses or other legal mechanisms to protect your information.

9. Data Security

We implement robust technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. This includes encryption, secure servers, access controls, and regular security assessments.

10. Your Rights

Under UK data protection laws, you have the following rights regarding your personal data:

The right to be informed about how your data is used
The right to access the personal data we hold about you
The right to rectify inaccurate or incomplete data
The right to erasure (also known as the “right to be forgotten”) in certain circumstances
The right to restrict or object to processing in specific cases
The right to data portability, allowing you to receive your data in a structured, commonly used format
The right to withdraw consent at any time without affecting the lawfulness of prior processing
The right not to be subject to automated decision-making with significant effects, including profiling

To exercise any of these rights, please contact us at [email protected]. We will respond promptly and in accordance with applicable law.

11. Children’s Privacy

CoinPoker’s services are intended for individuals aged 18 or over. We do not knowingly collect personal data from children under 18. If you believe we have inadvertently collected such data, please contact us immediately so we can remove it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or service offerings. We encourage you to review this page regularly. Continued use of our services after changes indicates your acceptance of the updated policy.

13. Complaints

If you have any concerns about our handling of your personal data, please contact us at [email protected]. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s independent data protection authority, at https://ico.org.uk/.

14. Responsible Gambling

We are committed to promoting responsible gambling and protecting vulnerable individuals. For support and advice on safer gambling, please visit the UK Gambling Commission’s website at https://www.gamblingcommission.gov.uk/ or contact organisations such as BeGambleAware.