Responsible Gaming at CoinPoker UK

Welcome to CoinPoker UK, where your safety and enjoyment are our top priorities. We believe that gaming should always be a fun and entertaining activity. However, we recognise that for some, gambling can become problematic. That is why we are fully committed to fostering a responsible gaming environment in line with the UK Gambling Commission’s regulations and best practices.

Our Commitment to Safe and Responsible Play

CoinPoker UK operates under the strict guidelines set by the UK Gambling Commission, ensuring that all players are protected and supported. We provide a range of tools and resources designed to help you maintain control over your gaming activities and promote a balanced approach to gambling.

Tools to Help You Manage Your Gameplay

We offer several features that allow you to set personal limits and control your play:

• Deposit Limits: Set daily, weekly, or monthly limits on the amount you can deposit to help manage your bankroll responsibly.
• Wager and Loss Limits: Define maximum stakes and total losses to keep your gambling within affordable boundaries.
• Session Time Limits: Choose how long you want to play before being automatically logged out, helping you avoid extended sessions.
• Reality Checks: Receive periodic reminders about how long you have been playing and your current balance.
• Self-Exclusion: Temporarily block your account from access for periods ranging from 24 hours to 6 months or longer if necessary.
• Permanent Account Closure: If you decide to stop gambling, you can request permanent closure of your account at any time.

These settings can be adjusted easily via your account dashboard at any time. We encourage you to use these tools proactively to keep your gaming fun and under control.

Recognising Signs of Problem Gambling

It’s important to be aware of behaviours that may indicate gambling is becoming harmful. You might consider seeking help if you:

• Gamble to recover previous losses or “chase” bets
• Use borrowed money or funds meant for essentials to gamble
• Spend more time or money gambling than intended
• Neglect work, family, or social commitments due to gambling
• Experience arguments or conflicts with loved ones about your gambling
• Constantly think about gambling or feel unable to stop

If you recognise any of these signs, we strongly recommend taking immediate action to seek support.

Guidelines for Responsible Gambling

To help maintain a healthy relationship with gambling, consider the following advice:

• Set a strict budget before you start playing and stick to it
• View gambling as a form of entertainment, not a way to make money
• Never gamble with money you cannot afford to lose
• Avoid chasing losses or increasing stakes to recover money
• Take regular breaks and limit your session duration
• Do not gamble when feeling stressed, upset, or under the influence of alcohol or drugs
• Balance gambling with other hobbies and social activities

Self-Assessment and Support

If you are unsure about your gambling habits, we encourage you to complete our anonymous self-assessment quiz available on the CoinPoker UK website. This quiz helps you reflect on your behaviour and identify if you may be at risk.

For personalised support, our dedicated Responsible Gambling Team is available 24/7 via email at [email protected] or through our Live Chat service.

Self-Exclusion and Account Closure Procedures

You can take control of your play by using our self-exclusion and closure options:

• Temporary Self-Exclusion: Block your account access for a minimum of 24 hours up to 6 months. This period can be extended if needed.
• Permanent Account Closure: Request to permanently close your account by contacting Customer Support via email or Live Chat.
• Withdrawal of Funds: Please ensure you withdraw any remaining balance before requesting account closure.
• Reactivation Policy: Accounts closed for reasons other than problem gambling may be reactivated upon review by our Responsible Gambling Team. However, player welfare is our priority, and we reserve the right to refuse reopening if it poses a risk.

Protecting Underage Players

CoinPoker UK strictly prohibits gambling by anyone under the age of 18. To safeguard minors, we:

• Implement rigorous age verification checks during registration
• Use advanced software to detect and prevent underage access
• Advise customers to use parental control tools such as Net Nanny or Qustodio
• Recommend keeping login credentials confidential and devices secure
• Encourage logging out after each session and disabling password saving on shared devices

For more information on protecting children online, visit the Better Internet for Kids website.

Where to Find Help for Gambling-Related Harm

If you or someone you know is experiencing difficulties related to gambling, support is available from trusted organisations, including:

• Gamblers Anonymous UK
• BeGambleAware
• Gambling Therapy
• Gam-Anon
• BetBlocker – a free app to block access to gambling sites across devices

We encourage anyone affected by gambling harm to seek help early. Confidential and professional assistance is just a click or call away.

Contact Us

If you have any questions or require further information about responsible gaming at CoinPoker UK, please contact us at [email protected] or use our Live Chat support. Our team is here to assist you with any concerns or support needs.

Remember: Gambling should always be enjoyable and controlled. Play responsibly, know your limits, and never hesitate to reach out for help.