Terms and Conditions
Last Updated: 28.05.2025
1. Introduction
1.1. These Terms and Conditions (“Terms”) govern your access to and use of the CoinPoker website located at coin-poker.uk (“Website”), operated by CoinPoker UK (“we”, “us”, “our”).
1.2. By registering an account, logging in, or otherwise using our services, you confirm that you have read, understood, and accepted these Terms, together with our Privacy Policy and Responsible Gambling Policy.
1.3. If you do not agree with any part of these Terms, you must not use the Website or its services.
2. Definitions
- User/Player/You: Any individual who registers or uses the Website.
- Account: A personal profile created to access and use CoinPoker’s gaming services.
- Games: All poker and related gaming products offered on the Website.
- Operator: The entity managing and operating CoinPoker UK.
- Bonus: Any promotional offer, including free tokens, bonus credits, or other rewards.
3. Eligibility
3.1. You must be at least 18 years old or the minimum legal age to gamble in the United Kingdom, whichever is higher.
3.2. It is your responsibility to ensure that using our services is lawful in your jurisdiction.
3.3. Employees of the Operator, their immediate family members, and affiliates are prohibited from registering or participating in any games.
4. Account Registration and Security
4.1. Each User is permitted only one Account. Multiple accounts per individual, household, device, or IP address are strictly forbidden.
4.2. You must provide accurate, current, and complete information during registration and keep it updated.
4.3. You are solely responsible for safeguarding your login credentials. Do not share your password or allow others to access your Account.
4.4. We may require identity verification at any time. Acceptable documents include a valid passport, driver’s licence, utility bill, or bank statement.
4.5. Accounts with false or misleading information may be suspended or closed, and winnings forfeited.
5. Account Management
5.1. You are responsible for all activity on your Account.
5.2. You may close your Account at any time by contacting Customer Support.
5.3. We reserve the right to suspend, restrict, or terminate Accounts if we suspect fraud, collusion, or breach of these Terms.
5.4. Lost passwords can be reset via the Website or Customer Support.
6. Deposits and Payments
6.1. Deposits must be made using payment methods registered in your name.
6.2. Minimum and maximum deposit limits apply as detailed in our Banking section.
6.3. We do not charge fees for deposits, but third-party payment providers may.
6.4. CoinPoker UK does not provide credit or financial services.
6.5. Deposited funds must be used solely for wagering purposes. Suspicious deposit activity may result in account restrictions.
7. Withdrawals
7.1. Withdrawals will be processed through the same method used for deposits wherever possible.
7.2. Withdrawal limits apply as per the Banking section.
7.3. Verification checks, including identity confirmation, are mandatory before processing withdrawals.
7.4. While we strive for prompt payouts, delays caused by third-party providers are beyond our control.
7.5. To withdraw your full balance and close your Account, please contact Customer Support.
8. Inactive Accounts
8.1. Accounts without login activity for six consecutive months are deemed inactive.
8.2. A monthly inactivity fee may be deducted from the balance after prior notice.
8.3. Accounts with zero balance may be closed after prolonged inactivity.
8.4. Dormant Accounts can be reactivated upon request by contacting support.
9. Responsible Gambling
9.1. CoinPoker UK is committed to promoting responsible gambling and offers tools including deposit limits, loss limits, session time limits, and self-exclusion options.
9.2. If you suspect you have a gambling problem, please utilise these tools or contact our support team for assistance.
9.3. Additional information and resources are available on our Responsible Gambling page.
10. Prohibited Conduct
10.1. The following activities are strictly prohibited:
- Money laundering or any unlawful financial activities;
- Use of bots, automated scripts, or software to manipulate gameplay;
- Cheating, collusion, or any form of game manipulation;
- Opening or operating multiple Accounts;
- Using VPNs, proxies, or other means to bypass regional restrictions;
- Sharing Accounts or allowing others to play on your behalf.
10.2. We reserve the right to suspend or terminate Accounts and withhold winnings if misconduct is suspected.
11. Bonuses and Promotions
11.1. All bonuses and promotions are subject to specific terms and wagering requirements, detailed on the Promotions page.
11.2. Abuse of bonuses, including multiple Account use or collusion, is prohibited.
11.3. The Operator reserves the right to cancel bonuses or suspend Accounts if abuse is detected.
11.4. Bonus funds and promotional offers may expire and may be restricted to certain games.
12. Fair Play and Game Integrity
12.1. All games on the Website use certified random number generators (RNGs) to ensure fairness.
12.2. We may void bets or winnings resulting from technical errors, malfunctions, or breaches of these Terms.
13. Limitation of Liability
13.1. CoinPoker UK is not liable for any losses or damages arising from use of the Website, including technical failures, delays, interruptions, or errors.
13.2. You play entirely at your own risk. Our maximum liability is limited to the amount of your last deposit.
13.3. We are not responsible for the content or security of external sites linked from our Website.
14. Data Protection and Privacy
14.1. Your personal data is collected and processed in accordance with our Privacy Policy and applicable UK data protection laws.
14.2. We employ industry-standard security measures to protect your information.
14.3. For further details, please review our Privacy Policy.
15. Intellectual Property
15.1. All content, trademarks, logos, and materials on the Website are owned by CoinPoker UK or its licensors.
15.2. You may not copy, reproduce, or modify any content without prior written consent.
16. Complaints and Dispute Resolution
16.1. If you have a complaint, please contact our Customer Support team.
16.2. We endeavour to resolve all complaints promptly and fairly.
16.3. If unresolved, you may escalate the dispute to an Alternative Dispute Resolution (ADR) body or the UK Gambling Commission.
16.4. All complaints must be submitted in writing.
17. Changes to Terms
17.1. We reserve the right to amend these Terms at any time.
17.2. Significant changes will be communicated to you, and continued use of the Website constitutes acceptance of the updated Terms.
17.3. It is your responsibility to review these Terms regularly.
18. Contact Information
If you have any questions or require assistance regarding these Terms, please contact us:
- Email: [email protected]
- Live Chat: Available on the Website
Responsible Gambling Resources
For support with gambling problems, please visit:
By registering and playing at CoinPoker UK, you confirm that you have read, understood, and agreed to these Terms and Conditions.
